Q: What number do I call in the event of a medical emergency?
A: For any emergency call 911
Q: Who responds to a medical emergency?
A: A Windsor Police officer is automatically sent to medical emergencies in town as a first responder. Windsor Police Officers are equipped with medical kits and Automated External Defibrillators (AEDs) and are able to initiate medical care while the ambulance is in route. Citizens who live in the Poquonock area may also see members of the Windsor Volunteer Fire Department respond to initiate medical care. Shortly after, an ambulance with at least one EMT-B and one Paramedic will arrive.
Q: What is the difference between ALS and BLS?
A: BLS stands for Basic Life Support. During a BLS level transport, Emergency Medical Technicians are permitted to administer oxygen, apply splints and render basic medical care. ALS stands for Advance Life Support. During an ALS level transport, Paramedics are permitted to administer approved medications and IV?s.
Q: How many ambulances does Windsor Volunteer Ambulance have?
A: Windsor Volunteer Ambulance has 4 ambulances for patient transport as well as 3 Fly Cars which function as paramedic intercept vehicles.
Q: Where is Windsor Volunteer Ambulance located?
A: Windsor Volunteer Ambulance is located at 20 William Street. Our building is a secured public building, but we would be more than happy to schedule a tour for you or your civic group. Please contact: Questions@windsorctems.org.
Q: Do you provide stand-by crews for public events?
A: Windsor Volunteer Ambulance does provide a standby crew for a vast variety of events. For a specific request, please contact Ronald.Dievert@windsorctems.org or 860-688-8244 x101 for more information.
Q: Who owns Windsor Volunteer Ambulance?
A: Windsor Volunteer Ambulance is an independently operated 501 (C) 4 nonprofit organization run by volunteers since 1980. We rely heavily on our billing and donations to pay our operating expenses.
Q: Do you offer basic first-aid training for community groups?
A: Windsor Volunteer Ambulance offers community-based education for CPR and basic first-aid. Please contact Richard.Antonelli@windsorctems.org or call our training department at 860-688-8244 x105 for more information and scheduling.
Q: Do you train people who don’t work for Windsor Volunteer Ambulance?
A: Yes, Windsor Volunteer Ambulance offers a broad spectrum of education services for citizens and for other people involved in emergency medical services. Anyone may contact our education department for detailed information. Call Rich Antonelli at 860-688-8244 x113.
Q: What are the requirements for becoming an EMR, EMT, AEMT or A Paramedic?
A: Education and skills development are required. Then a person must study and learn both knowledge and skills to become an EMR, the basic level.
A: The Emergency Medical Responder (EMR) is the first level of training to work on the ambulance. The EMR is required to attend and successfully pass the 50 hour EMR class.
A: The Emergency Medical Technician-Basic (EMT-B) course requires 160 hours and can be completed in one semester ? typically, two nights a week and alternating Saturdays. After completing the EMT-Basic course, an individual must pass the National Registry of EMT’s EMT-Basic examination. A passing score makes the person eligible for state certification.
A: The Advanced Emergency Medical Technician (AEMT) course requires 100 hours and can also be completed in one semester. To become an AEMT, one must first be a Connecticut-Certified EMT-Basic. After completing the AEMT course, an individual must pass the National Registry of EMT’s AEMT examination.
A: The Emergency Medical Technician-Paramedic (EMT-P) achieves the highest level of EMS Training offered in Connecticut. The EMT-Paramedic course consists of 1700 hours and can be completed in five semesters, typically full time, at a number of local community colleges around the state. Upon completing the EMT-Paramedic course, an individual must pass the National Registry of EMT’s EMT-Paramedic examination and become state-certified. Before entering an EMT-Paramedic course, one must be a Connecticut-certified EMT-Basic and pass a re-test of basic EMT skills and knowledge; provide academic records for review by an admissions committee.
Q: How can I apply to Windsor Volunteer Ambulance?
A: Windsor Volunteer Ambulance only accepts members who already possess a CT certification of at least an EMR or higher if you are joining to ride the ambulance. If you are not looking to ride the ambulance but would like to assist in some of our administrative endeavors such as Grant Writing, Community Outreach or other programs please state so on your application. You can apply to Windsor Volunteer Ambulance by completing the membership application found in the Volunteer Section of our website. If you would like to join and ride, but do not have a certification, please check our Training Section to see when our next class is running.
Q: Do I get charged for an ambulance even if I wasn’t the one who summoned the ambulance?
A: The Ambulance Service only charges for transporting a patient. The service is provided and charged to each individual patient no matter who initiates the call.
Q: Do I get charged for an ambulance even if I refuse transport?
A: If service is provided and the patient is not transported to a medical facility, no charges are billed.
Q: What can I do to make it easier for emergency crews to find my house?
A: It is essential for your house to be clearly marked so that emergency responders can easily find it. Make sure that your house number is clearly visible from the road and large enough to be seen from a distance. Also, reflective house numbers make it easier for responders to locate your house at night. The more visible your house is, the quicker help will be able to arrive.
Q: What happens if a Windsor Volunteer Ambulance crew is not available?
A: If for some reason a Windsor crew is not available or is already on a call, an American Medical Response (AMR) ambulance will respond. In this case, a Windsor Police Officer will still be the first responder and the AMR ambulance will provide the same advanced life support services offered by Windsor Ambulance.
Q: If Windsor Ambulance is a Volunteer service, why do I have to pay for my trip to the hospital?
A: Windsor Ambulance charges for its services in order to pay for state of the art lifesaving devices, medical equipment, and vehicle/building costs.
Q: Where can I access HIPAA information or request a PCR from my trip to the hospital?
A: Contact Dennis Guay by calling (860) 688-8244 or by emailing him at Dennis.Guay@windsorctems.org
If you have any other questions please e-mail any operations officer or feel free to contact the operations staff at 688-8244 plus their extension for questions other than billing.
For billing questions please contact Laura Kennedy.