Common questions about billing, medical records and general practices.

Who handles the billing for Windsor EMS?

We have our own, in-house, billing specialists that handle all of our billing processes.

How may I get a copy of my bill?

All requests for invoices should be directed to our billing department. You can contact our billing specialists at (860)688-8244 x355.

How does billing work and why is my bill so high?

The State of Connecticut Department of Public Health establishes the rates in which ambulance services can charge for services. Please reference CGS § 19a-179-21 - Rate setting for emergency medical services. Windsor EMS follows this rate schedule and has never requested an increase above the state set rates. Windsor EMS charges patients who are transported. Charges may apply for a patient that is pronounced/presumed dead.

Why am I being billed if I pay taxes and am a resident of Windsor?

Connecticut law does not allow an ambulance service to selectively bill patients. We must either bill everyone or no one. Additionally, the money we receive from patient billing offsets the amount of tax money we require in order to operate. If you didn’t receive a bill, your taxes would be higher to compensate for this lost revenue.

Why didn’t my insurance company pay for this?

Our billing department may not have your latest insurance information on file. Please call our billing specialists at (860)688-8244 x355 to update this information. Please note: Not all transports are approved by insurance companies. Please contact our billing department for more information.

I cannot afford this bill. What can I do?

Windsor EMS recognizes that budgeting for an emergency ambulance ride is not always possible. Windsor EMS also assures you that regardless of ability to pay, we stand committed to providing you the same level of professional care you have come to expect. Our billing department will work with you to arrange payment plans and other options, etc. Please contact them as soon as possible to avoid your account going to collections.

How do I pay my bill?

You may pay your ambulance bill in several different ways.  You can pay your bill by check or credit card by contacting our billing department.  You may also pay your bill online at online here.

How do I get a copy of my records?

All requests for medical records should be directed to our management team at operations@windsorctems.com

How safe is my medical information?

Very! The Health Insurance Portability and Accountability Act of 1996 ensures the safety and privacy of your medical information. Windsor EMS meets national standards for protecting the confidentiality, integrity, and availability of electronic protected health information.

What hospitals may I be transported to?

Windsor EMS transports patients to the closest appropriate hospital. Hospitals that Windsor EMS may transport to include: Hartford Hospital, St. Francis Hospital, CT Children’s Medical Center, Manchester Memorial Hospital, UCONN Medical Center, and Baystate Hospital. 

Can you transport me to the doctor’s office?

Windsor EMS is a 9-1-1 only service which means that our service only transports patients to a hospital emergency department.

I need an ambulance standby for an event, how do I set that up?

Please contact our management staff at operations@windsorctems.com for rates and to schedule an ambulance for your event.